Companies in numerous industries hire customer service professionals for their call centers. In fact, the U.S. Bureau of Labor Statistics predicts call center positions to grow 10 percent between now and 2024 – that’s 252,900 new jobs!
Regardless of this positive job growth, candidates in the customer service industry still need to have professional, engaging resumes and cover letters to make it into the hands of hiring managers and land interviews ahead of their competition. From talent for quickly establishing a rapport with clients to strong analytical and problem resolution skills, these must be strategically developed and presented in the resume. In today's job market, so many resumes lack key phrases and strategies that some of the most qualified candidates are overlooked.
For those in need of a proper call center resume, it’s important to understand the components that hiring managers look for and appreciate. Use the call center sample resume below for a better idea of what your own resume should look like before you submit a job application.
The resume sample shown above works because:
Whether you are Customer Service Manager, Call Center Representative, or Customer Care Specialist, you know you can deliver. To be as successful in your job search and survive the initial six second screening process, your resume must be rich with relevant keywords and power phrases designed to showcase your unique qualifications in recovering clients and ensuring complete satisfaction. TopResume can help make this happen. We guarantee you’ll get 2x more job interviews within 60 days or we’ll rewrite your resume for free.
Ready to get started? Use our resume writing service today!