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Retail Sales Associate Job Description

In order to ensure your professional resume will support your goals, use this sample retail sales associate job description to inform what you should highlight on your resume.

By reviewing job description examples, you’ll be able to identify what technical and soft skills, credentials and work experience matter most to an employer in your target field.

Retail Sales Associate Job Description

A Retail Sales Associate is responsible for all sales activities and sales associate job duties, from greeting customers, answering questions, offering assistance, suggesting items, lending opinions and providing product information. Individual responsibilities as a Retail Sales Associate may include demonstrating outstanding customer service and selling skills, keeping the selling floor stocked with merchandise, assisting in display of merchandise or organizing the selling floor and stock areas.

A Retail Sale Associate must process payments by totaling purchases; processing checks, cash and store or other credit cards. Must also be able to deal with customer refunds courteously and professionally. Maintains a professional attitude with sincerity and enthusiasm reflecting store’s commitment to our customer. Develops product knowledge by reading current vendor tags and pamphlets and attending training classes in order to communicate it to the customer. Stays current with promotional events and sales.

Requirements:

  • Basic understanding of sales principles and customer service practices

  • Proficient in verbal and written English language

  • Knowledge of customer and market dynamics and requirements

  • Solid communication and interpersonal skills

  • Ability to read, write and effectively communicate with customers, peers and management

  • Telephone etiquette

  • Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business

  • Ability to work as part of a team and take initiative independent of direct supervision

  • Physical demands: This position involves constant moving, talking, hearing, reaching, grabbing and standing for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching and climbing ladders

  • Customer service focus

  • Enthusiastic, friendly and energetic with a genuine desire to provide outstanding service

  • Available to work a variety of hours, which may include early mornings, evenings, weekends and overnight shifts

  • High school diploma or equivalent; college degree preferred

  • BS degree in Marketing or related field would be a plus

Retail Sales Associate top skills & proficiencies:

  • Customer Service

  • Organization

  • Sales

  • Merchandising

  • Product Knowledge

  • Merchandising

  • Basic Math

  • Dependability

  • Attention to Detail

  • Time Management

  • Team Player

  • Written and Verbal Communication

  • Interpersonal Skills

  • Problem Solving

Landing your dream job starts with the right plan.

Download your free action plan now to get the job you deserve.

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