Writing your resume with a target job in mind requires having a clear understanding of the job’s skills and proficiencies.

A well-crafted resume skills section, highlighting your relevant skills for a customer service representative position, will help your resume beat the Applicant Tracking System (ATS), which is the first step to getting your application noticed. Use the customer service representative top skills and proficiencies below to help you effectively write your resume.

Customer Service Representative top skills & proficiencies:

  • Customer Service

  • Product Knowledge

  • Quality Focus

  • Market Knowledge

  • Documentation Skills

  • Listening Skills

  • Phone Skills

  • Resolving Conflict

  • Multitask

  • Patience

  • Negotiation

  • Positive Attitude

  • Attention to Detail

  • People Oriented

  • Analysis

  • Problem Solving

  • Organizational Skills

  • Adaptability

  • Ability to Work Under Pressure

  • Computer Skills