×

Landing your dream job starts with the right plan.

Download your free action plan now to get the job you deserve.

Stop dreaming. Start thriving. Get your free plan

×

Stop dreaming. Start thriving.

Landing your dream job starts with the right plan. Download your free action plan now to get the job you deserve.

Receptionist Job Description

In order to ensure your professional resume will support your goals, use this receptionist job description to inform what you should highlight on your resume.

By reviewing job description examples, you’ll be able to identify what technical and soft skills, credentials and work experience matter most to an employer in your target field.

Receptionist Job Descritption

Greet vendors, customers, job applicants and other visitors and arrange for transportation services when needed. Direct visitors by maintaining employee and department directories. May operate a switchboard to route incoming calls and place outgoing calls. Maintain security by following procedures, monitoring logbook and issuing visitor badges.

Requires a high school diploma or its equivalent with 0-2 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices and procedures within a particular field. Rely on instructions and pre-established guidelines to perform the functions of the job. Work under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor or manager. Possess excellent communication and multitasking skills, a positive attitude and a strong work ethic.

Responsibilities:

  • Greet clients as soon as they arrive and connect them with the appropriate party

  • Answer the phone in a timely manner and direct calls to the correct offices

  • Create and manage both digital and hardcopy filing systems for all partners

  • Make travel arrangements and schedule meetings based on all partners’ itineraries

  • Deal with bookings by phone, e-mail, letter, fax or face-to-face

  • Complete procedures when Guests arrive and leave

  • Prepare bills and take payments

  • Take and pass on messages to Guests

  • Deal with special requests from Guests

  • Answer questions about what the hotel offers and the surrounding area

  • Deal with complaints or problems

  • Answer telephone calls and take messages or forward calls

  • Schedule and confirm appointments and maintain event calendars

  • Check visitors in and direct or escort them to specific destinations

  • Inform other employees of visitors’ arrivals or cancellations

  • Enter customer data and send correspondence

  • Copy, file and maintain paper or electronic documents and records

  • Handle incoming and outgoing mail

Receptionist top skills & proficiencies:

  • Customer Service

  • Overachieving Attitude

  • Work Ethic

  • Verbal and Written Communication

  • Friendly

  • Professional

  • Adaptable

  • Patience

  • Problem Solving Skills

  • Accuracy and Attention to Detail

  • Integrity

  • Interpersonal Skills

  • Telephone Skills

  • Microsoft Office Skills

  • Listening

  • Professionalism

  • Customer Focus

  • Organization

  • Handle Pressure

  • Supply Management

Landing your dream job starts with the right plan.

Download your free action plan now to get the job you deserve.

Article Categories:

Resume and CV Job Search

Share this Article:

Land your dream job.

Landing your dream job starts with the right plan. Download your free action plan now to get the job you deserve.