Each week, TopResume's career advice expert, Amanda Augustine, answers user questions on Quora like the one below. We'll be republishing those answers here. A certified professional career coach (CPCC) and resume writer (CPRW), Amanda has been helping professionals improve their careers for over 10 years. Have a question for Amanda? Submit it here.
Q: What should be included in the technical skills section of a resume?
Where you place and what you list within the Technical Skills section of your resume will largely depend upon your line of work.
If you're working in a non-technical role, such as sales, marketing, finance, HR, or operations (to name a few), your Technical Skills section is usually located underneath the Education and Professional Development section of your resume. In this section, you should list the various tools you've learned and used over the course of your career. Here are just a few examples of tools you might include in your Technical Skills section:
Social Media: Twitter, Facebook, LinkedIn, Instagram, Pinterest, Google+, Hootsuite, Buffer, TweetDeck
Customer Relationship Management (CRM) Systems: RightNow, Salesforce.com (SFDC), Microsoft Dynamics CRM
Blog Platforms: WordPress, HubSpot, Movable Type, Tumblr, FlatPress
Email Service Providers (ESP): BlueHornet, MailChimp, ConstantContact, Iterable
Project Management Tools: Trello, Asana, Microsoft Project, Basecamp
If you're using a proprietary system (in other words, a system your company built for its employees to use), you can mention that as well by saying “proprietary [describe what the system or tool allows you to do] system.”
Whether you work in a technical field or not, look for opportunities to incorporate this technical skills information into your work history. When you're describing a task you're responsible for, mention the tools you use to complete that task. This is especially important for those who work in technical fields — be sure to include the programming languages you used in each role when describing your job in the Work Experience section.
If you're unsure what skills to list in your Technical Skills section, take a closer look at the jobs you're targeting during your job search. What skills are listed as desired or required by the hiring manager in the job listings? If you possess those skills, make sure that information is clearly listed in your resume.
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